Clear, Fair and Customer‑Focused Returns for UK‑Made Goods

At Silicon Empire, we take great pride in the craftsmanship, quality, and care behind every product we create. Whether purchased online or in store, we want every customer to feel supported and confident when shopping with us. This Return & Refund Policy outlines your rights, our procedures, and the conditions under which returns, exchanges, and refunds may be requested.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

Eligibility for Returns (Physical Goods)

To be eligible for a return, your item must be:

Unused,
In the same condition that you received it,
Free from physical or cosmetic damage,
In its original packaging,
Accompanied by a receipt or proof of purchase.

All returns must be processed directly through Silicon Empire or our trading partners.

30‑Day Returns for Faulty, Damaged, or Not‑as‑Described Items

If your item arrives damaged, faulty, or not as described, you are entitled to a return or exchange within 30 days of the purchase or delivery date. We will inspect the item upon return and, if approved, issue a full refund or replacement.

14‑Day Returns for Change of Mind

If you simply change your mind about a product, we offer a 14‑day return or exchange period, provided the item is unused, in perfect condition, and in its original packaging.

Non‑Returnable & Exempt Goods

Several types of goods are exempt from being returned. These include:

Perishable goods such as food, flowers, newspapers, or magazines,
Intimate or sanitary goods,
Hazardous materials,
Flammable liquids or gases.

Additional Non‑Returnable Items

Gift cards
Downloadable software products
Some health and personal care items

Sale items are strictly non‑refundable. Only regular‑priced items may be refunded.

Partial Refunds (Where Applicable)

Partial refunds may be granted in the following situations:

Any item returned more than 30 days after delivery
Books with obvious signs of use
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Sale items

Refunds are available exclusively for full‑priced items. Sale or discounted products are not eligible for refunds.

Refund Process

Once your return is received and inspected, we will send you an email confirming receipt of the item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be applied to your original method of payment within a reasonable number of days.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card company — processing delays are common.
Contact your bank — refunds may take time to appear.

If you have completed all steps and still have not received your refund, please contact us at support@siliconempire.co.uk.

Exchanges

We only replace items if they are defective or damaged. To arrange an exchange for the same item, please email us at support@siliconempire.co.uk

Gifts

If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be posted to you.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the gift giver.

Shipping Returns

To return your product, please mail it to: support@siliconempire.co.uk

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from the total.

Depending on your location, the time it may take for exchanged goods to reach you may vary.

For higher‑value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Digital Goods Refund Policy

Silicon Empire offers a range of digital products, including software, downloads, and online services. Digital goods are eligible for a refund within 30 days of purchase, provided that:

The product has not been fully downloaded, activated, or used,
Proof of purchase is provided,
The request is made within the 30‑day window.

Once a digital product has been accessed or consumed, refunds may not be granted unless required by UK consumer law.

Our Commitment to You

At Silicon Empire, we aim to provide a fair, transparent, and courteous returns experience. Our policies are designed to protect both our customers and the integrity of our UK‑made products. If you require assistance at any stage, our team is always happy to help.

Silicon Empire UK

Silicon Empire Return & Refund Policy